What is your return policy?
Login to our online return portal using your email address and order ID.
Choose the products you wish to return or exchange from your order.
Print the prepaid shipping label that you will receive by email.
Send all items back to us using the label provided.
How much is shipping?
Shipping cost varies depending on the weight, dimensions and destination of your order.
What are the shipping options?
- Flat Rate (Standard): 5-7 business days after fulfillment
- Express Rate
- Flat Rate (Standard): 5-20 business days after fulfillment
- Standard DDP: 3-5 business days after fulfillment (Canada Only)
*Please keep in mind that due to COVID-19 you may experience delays in your shipment.
What are the international taxes, duties, etc. that I have to pay?
International shipments may be subject to import taxes, duties, and custom fees which are determined at the country of destination and are the responsibility of the recipient.
What do I do if I receive a defective order?
Damages and defective orders must be reported within 48 hours of receipt for an exchange only.
How do I make changes to an order that I've already placed?
Unfortunately, all orders are finalized at the time of purchase.
How do I contact the company if I have additional questions?
We can be contacted via email at email@example.com
We can also be contacted via telephone at (866) 407-2003. Our business hours are from 9am-6pm EST Monday-Friday.