FAQs

Frequently Asked Questions

Orders & Shipping

Do you offer free shipping?
Yes! U.S. orders of $49 or more ship free. The discount applies automatically at checkout.

How long does it take to process my order?
Orders are processed within 2 business days, excluding weekends and holidays.

How much is shipping?
Shipping costs depend on your order's weight, size and destination. You'll see your exact shipping options and price at checkout before you pay.

How long will my order take to arrive?
After your order ships:

U.S. orders: 1–7 business days
Standard international: 5–20 business days
Canada (duties prepaid): 3–5 business days

How do I track my order?
Once your order ships, we'll email you a tracking number and a link to follow it. You can also track it anytime on our Track Your Order page or by logging in to your account.

Can I change or cancel my order?
Orders are finalized at the time of purchase, so we're unable to make changes or cancellations. If something isn't right when it arrives, you can start a return or exchange in our Returns Center.

Will I have to pay international taxes or duties?
Import taxes, duties and customs fees are set by your country and are the recipient's responsibility. For Canada orders shipped with duties prepaid, these are included at checkout.

Returns & Exchanges

What is your return policy?
You have 14 days from delivery to start a return or exchange. Items must be unworn, unwashed and unused, with all tags attached and in the original packaging. Read our full return policy.

How do I start a return or exchange?
All returns and exchanges start in our Returns Center:

Enter your order number and the email you used at checkout.
Select the item(s) you're returning, tell us why, and choose a refund, exchange or store credit.
Follow the shipping instructions on screen to send your items back.

You can check your return's status anytime in the Returns Center, and we'll email you updates along the way. Returns sent back without a request submitted through the Returns Center can't be accepted.

Who pays for return shipping?
Customers are responsible for return shipping costs. If you choose a prepaid return label in the Returns Center, its cost will be deducted from your refund. Original shipping charges are non-refundable.

Can I return sale items?
Sale items can be exchanged or returned for store credit, but aren't eligible for a refund to your original payment method.

Can I return a gift card?
Gift cards are non-returnable.

When will I get my refund?
Once we receive and inspect your return, approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to post it.

What if my order arrives damaged, defective or wrong?
We're so sorry! Email info@herpinkpassport.com within 48 hours of delivery with your order number and a photo. We'll cover the shipping and send a replacement, or a refund if the item is out of stock.