Shipping Policy

From our door to your next destination ✈️ Here's everything you need to know about getting your order.

Free shipping

U.S. orders of $49 or more ship free. The discount applies automatically at checkout.

Processing time

Orders are processed within 2 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. During sales, new drops and the holiday season, processing may take a little longer.

Domestic shipping (U.S.)

We ship with USPS. Once your order ships, most U.S. orders arrive within 1–7 business days, depending on your location and the shipping method you choose at checkout. Shipping rates for orders under $49 are calculated at checkout based on your order's weight and destination.

International shipping

We ship worldwide! Estimated delivery times after your order ships:

Standard international: 5–20 business days
Canada (duties prepaid): 3–5 business days

Shipping rates are calculated at checkout.

Duties & taxes

International orders may be charged import taxes, duties or customs fees by your country. These are set by your local customs office and are the recipient's responsibility. They aren't included in your order total. For Canada orders shipped with duties prepaid, these are included at checkout.

Tracking your order

Once your order ships, we'll email you a tracking number and a link to follow your package. Tracking can take 24–48 hours to start updating after your shipping email.

Track your order anytime on our Track Your Order page or by logging in to your account.

Haven't received a shipping email within 3 business days of ordering? Check your spam folder, then email us at info@herpinkpassport.com.

Shipping address

Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an address entered incorrectly. If you notice a mistake, email us right away. We'll do our best to update it before your order ships, but we can't guarantee changes once it's processed.

Delays

Delivery times are estimates. Once your package is with the carrier, delays from weather, holidays, high volume or other events are outside our control. If your tracking hasn't updated in several days, reach out to us and we'll help you look into it.

Lost or stolen packages

If your tracking shows "delivered" but you can't find your package:

Check around your home, with neighbors, and with your building's front desk or mailroom.
Wait 24 hours, since packages are sometimes marked delivered early.
Contact your local post office to file a claim with USPS.

We're not responsible for packages lost or stolen after the carrier marks them delivered, but we're happy to help you with the claims process.

Damaged or wrong items

If your order arrives damaged, defective or incorrect, email info@herpinkpassport.com within 48 hours of delivery with your order number and a photo. We'll make it right. See our Returns & Exchanges policy for details.