Refund policy

Returns & Exchanges

We want you to love every look you pack. If something isn't right, here's how to send it back.

👉 Start a Return

Return window

You have 14 days from the day your order is delivered to start a return or exchange.

What can be returned

Items must be:

Unworn, unwashed and unused
In original condition with all tags attached
In the original packaging

Items that show signs of wear, makeup, deodorant, perfume or pet hair can't be accepted.

Sale items

Sale items can be exchanged or returned for store credit. They aren't eligible for a refund to your original payment method.

Items that can't be returned

Gift cards
Items without tags or showing signs of wear
Items returned without a return request submitted through our Returns Center

How to start a return

Ready to send something back? Start your return in our Returns Center:

👉 Start a Return

Enter your order number and the email you used at checkout.
Select the item(s) you're returning, tell us why, and choose a refund, exchange or store credit.
Follow the shipping instructions on screen to send your items back.

Already started a return? You can check its status anytime in the Returns Center. We'll also email you updates as your return is received and processed.

Return shipping

Customers are responsible for return shipping costs. If you choose a prepaid return label in the Returns Center, its cost will be deducted from your refund. Original shipping charges are non-refundable.

Refunds

Once your return arrives, we'll inspect it and email you to let you know whether it's approved. Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it.

Exchanges

Need a different size or color? Choose "Exchange" in the Returns Center and pick your new item. Once we receive your original item, we'll ship out the new one, as long as it's in stock. If it's sold out, we'll issue a refund instead, or store credit for sale items.

Damaged, defective or wrong item?

We're so sorry! Please email info@herpinkpassport.com within 48 hours of delivery with your order number and a photo of the issue. We'll cover the shipping and send a replacement, or a refund if the item is out of stock.